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Terms of Sales

These conditions of sale are concluded on the one hand by the company Hendiya International whose head office is located at Rue Taroudante, 90000, Tangier, Morocco, with tax identification number 39417843 and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.hendiya.com hereinafter referred to as "the buyer".

Article 1. Object
These conditions of sale are intended to define the contractual relationship between Hendiya International and the buyer and the conditions applicable to any purchase made through the website www.hendiya.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.hendiya.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have the full legal capacity, allowing it to commit to these general conditions of sale.

Hendiya retains the option of modifying these conditions of sale at any time, in order to comply with any new regulations or for the purpose of to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those which appear on the Hendiya International website www.hendiya.com within the limits of available stocks. Hendiya International reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description containing its main technical characteristics. The photographs are as accurate as possible but do not bind the Seller in any way. The sale of the products presented on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Article 3. Prices

The prices appearing on the product sheets of the internet catalog are prices in Moroccan dirhams (MAD) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. Hendiya reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased. Depending on the total amount of the order, Hendiya International covers part or all of the delivery costs.

Article 4. Order and terms of payment

The Hendiya company offers the buyer to order and pay for its products in several stages, with 2 payment options to choose from:

- Secure payment by credit card or on delivery: the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or informs a new one. Then, the buyer chooses the payment method of his choice. The next step offers him to check all the information, read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the "Confirm my order" button.Finally, the buyer is redirected to the secure interface in order to securely enter his personal bank card references. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable. In case of fraudulent use of it, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a credit card is not engaged if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit from his bank, within 70 days following the transaction, or even 120 days if the contract binding him to the latter so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the cardholder. No cost of restitution of the sums can be charged to the holder.

Concerning orders delivered internationally (outside Morocco), the authorities of the country of delivery may claim additional costs (customs duties, local taxes, etc.), this varies from country to country. another and from one order to another, as a result, Hendiya International is in no way responsible for these costs upon receipt which are settled between the buyer and the customs authorities of his country, often through the intermediary of the transport company making the delivery. The buyer should be aware that by buying outside his country, he is importing, so his local customs authorities may require him to pay import duties.

The confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to avail oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, Hendiya International will send him by e-mail confirmation of the registration of his order.

If the buyer wishes to contact Hendiya International, he can do so either by post to the following address: Rue Taroudante, Complexe Abraj Tanja, 90000 Tangier, Morocco; either by email at the following address: info@hendiya.com, or by telephone at 0631252525

- Manual payment on delivery: If the customer wishes, and only for orders in Morocco, he can select the payment on delivery option. The customer therefore has the obligation to pay back the amount indicated to the delivery person when the package is delivered. This payment option commits the customer to pay the amount on which he has committed, in the event of withdrawal, the customer is required to pay the costs of delivery and return of the product.

Article 5. Retention of title

Hendiya retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 6. Exchange and Return

The buyer has a period of 3 working days from delivery to report any malfunction (Breakage, Damaged Product, Spilled, Error on the Reference...) in which case Hendiya has him deliver an exchange product free of charge. Apart from this, and for the sake of hygiene in view of the nature of the products, the exchange and return of the products is not authorized.

Section 7.Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area Deliveries of national orders are made by our national and international service providers, mainly DIGITRAD, AMANA, DHL, UPS, ARAMEX. Delivery times are given for information only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The Hendiya company will be able to provide the buyer with the tracking number for their package by e-mail. The buyer is delivered to his home by his deliveryman. In the event of the buyer's absence, he will receive a notification by telephone or message, allowing him to schedule a new visit, for a specified period. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company Hendiya International. The buyer is required to check the package within 3 days of delivery, the condition of the packaging of the goods and its contents on delivery. In the event of damage during transport, any protest must be made to the Hendiya sales department on 0631999929.

Article 8. Warranty

All products supplied by the company Hendiya International are not subject to a guarantee of results, these are natural products whose effects depend on the regularity of use and the skin type of the user. In the event of non-satisfaction with the result, the product cannot be returned, exchanged or refunded. All complaints must be made by mail to info@hendiya.com for an answer within 24 hours.

Article 9. Liability

The company Hendiya International, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, interruption of service, or other involuntary problems.

Article 10. Intellectual property

All elements of the www.hendiya.com site are and remain the exclusive intellectual property of Hendiya International. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.

Article 11. Personal data

Hendiya undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has a right to access, modify and delete information concerning him. He can make the request at any time by e-mail to the following address: info@hendiya.com

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